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Gatehouse Blog

Calling all financial services communicators – your opportunity to participate in groundbreaking research with CiB

Those of you who are Communicators in Business (CiB) members may well know that our agency, Gatehouse, has recently teamed-up with the professional body to launch a programme of communication research called State of the Sector.  The partnership is covered in the latest issue of Communicators …

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Lee Smith on 15/04/10

Demonstrating your value – input, output, out-take and outcome measures

At the CIPR internal communication conference earlier this week I facilitated a short workshop on demonstrating your value. One of the topics my group got discussing was the types of measure you can use to assess your effectiveness and evaluate your impact as an internal communicator. As part of thi…

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Lee Smith on 18/09/09

Watson Helsby’s verdict on IC: there’s more to deliver

Having sat in my ‘must read’ pile for the past month or so, today I finally got around to reading the latest report on internal communication from specialist headhunters Watson Helsby. Entitled ‘Internal Communications – More to Deliver’ the report is the sequel to a similar research exerc…

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Lee Smith on 14/07/09

Make research your resolution for 2009

I remain appalled by the amount of research into the effectiveness (or otherwise) of internal communication that goes on inside most UK businesses. It’s a real frustration for me and is, I believe, holding our profession back. A recent study by The Engage Group and YouGov (see previous post) f…

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Lee Smith on 07/01/09

Copacabana call centres?

According to new research, it might just be time to move our call centres to Brazil… Dr Garry Gelade of Cass Business School has recently undertaken research which suggests that employee commitment is higher in ‘happier’ countries. Dr Gelade studied national differences in organisa…

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Lee Smith on 30/08/07

Poor cross-team communication blamed for UK productivity gap

Poor cross-team communication is the primary cause of poor productivity in the UK and elsewhere, according to the results of a survey of more than 800 executives in 19 countries. The 2006 Proudfoot Productivity Report, a piece of research commissioned by Proudfoot Consulting and the Conference Board…

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Lee Smith on 16/08/06

Engagement in the UK – mixed signals

The Work Foundation published an interesting little study today. The organisation surveyed 1000 workers across the UK and found that the majority (around two thirds) said they gained a sense of personal fulfilment from their jobs. Better still, 78% said they found their work "stimulating and ch…

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Lee Smith on 20/07/06